We have today published our 2018-19 Annual Statistics. These detail the enquiries and complaints we received and determined in the past year.
Highlights include:
Our new Support and Intervention Policy will come into place on 1 April 2019. This policy formalises the mechanisms we already use to offer support to organisations and take intervention when required. It will offer more clarity to public bodies regarding what to expect from us, how and when. The policy and accompanying guidance is now available at http://www.valuingcomplaints.org.uk/support-and-intervention-policy.
We are delighted to publish our first British Sign Language (BSL) Plan today. This Plan sets out the actions which the SPSO will take over the period 2018-2023 to improve access to information and services for BSL users.
As with the National BSL Plan, our Plan starts from the principled position that BSL is a language in its own right. Like all other citizens of Scotland, BSL users have the right to engage with and access information about SPSO and our service when they so choose, without unnecessary barriers.