The March 2017 update is the third in a series of bulletins from SPSO about changes to the social work complaints procedure.
It includes information on the new complaints procedure and our extended role within social work complaints.
Download the March bulletin (PDF, 132KB) or read the bulletin online.
Today we laid 69 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 168KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
Over the past year, SPSO staff have refreshed our vision statement and reviewed our values. Our staff surveys have demonstrated a clear sense of engagement, a values culture in the organisation and a shared belief that we uphold ‘core values’. However, we wanted to clearly define and promote those values, and to clearly set out in a vision statement what we want to achieve as an organisation. Through a combination of informal workshops and structured team feedback, our staff have developed the following vision and values.
Today we laid 107 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 406KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
Today we laid 107 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 138KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
Today we laid 37 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 229KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
We are pleased to publish our 2016-17 annual report today about our first year of running the new Scottish Welfare Fund independent review scheme.
The report highlights that we:
Today we laid 46 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 114KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
Today we laid 59 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 303KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
Today we laid 68 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 159KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.