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Progress Update Review

Our Progress Update Review (PUR) reports are a self-assessment and review of our record management arrangements:

  • PUR Report October 2024 (PDF, 239KB)
  • PUR Report December 2023 (PDF, 226KB)
  • PUR Report September 2022 (PDF, 378KB)
  • PUR Report August 2021 (PDF, 365KB)
  • PUR Report September 2020 (PDF, 531KB)
  • PUR Report August 2018 (PDF, 476KB)

Updated: November 1, 2024

Performance and reporting

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News

  • Current complaint allocation time: 12 weeks
  • Ombudsman findings, themes and trends – May 2025
  • Scottish Welfare Fund update - April 2025

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