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  1. Home
  2. Information centre
  3. Corporate information
  4. Performance and reporting
  5. Staff views

Staff views

We record the views of our staff on a regular basis and conduct an annual all staff survey. 

Staff survey reports:

  • Staff survey report 2022-23 (PDF, 830KB)
  • Staff survey report 2021-22 (PDF,  893KB)
  • Staff survey report 2020-21 (PDF, 1MB)
  • IIP SPSO interim report June 2019 (PDF, 869KB)
  • Staff survey report June 2019 (PDF, 938KB) and Annex 1 (PDF, 472KB)
  • Staff survey report April 2018 (PDF, 322KB) and Annex 1 (PDF, 387KB)
  • Staff survey report April 2017 (PDF, 427.2KB)
  • IIP SPSO report March 2017 (PDF, 1.2MB)
  • Staff survey results September 2015 (PDF, 184KB)

Updated: February 10, 2025

Performance and reporting

  • Annual reports
  • Advisory Audit Board
  • Finance
  • Performance indicators
  • Progress Update Review
  • Service standards performance
  • Staff views
  • Statistics
  • Sustainability Reports
  • Prescribed Person reports

Making a complaint

  • How to complain
  • How we handle complaints
  • Online complaint form
  • FAQs

For organisations

  • Child Friendly Complaints
  • Training & SPSO Conference
  • What to expect when we receive a complaint about your organisation
  • How to handle complaints
  • How we offer support

Information centre

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  • Our findings
  • The Independent National Whistleblowing Officer (INWO)

News

  • Current complaint allocation time: 12 weeks
  • Scottish Welfare Fund update - May 2025
  • Ombudsman findings, themes and trends – May 2025

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