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Scottish Public Services Ombudsman

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COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, our response times will be affected.  We are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

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  5. Sustainability Reports

Sustainability Reports

Our annual sustainability reports include detailed information on our environmental commitment, our governance practices, our people and our involvement in our community.

  • Environment, Sustainability and Biodiversity Report 2019-20 (PDF, 460KB)

  • Climate Change Duties Report 2019-20 (PDF, 511KB)

  • Climate Change Duties Report 2018-19 (PDF, 248KB)

  • Climate Change Duties Report 2017-18 (PDF, 217KB)

  • Climate Change Duties Report 2016-17 (PDF, 208KB)

  • Climate Change Duties Report 2015-16 (PDF, 208KB)

  • Climate Change Duties Report 2014-15 (PDF 156KB)

  • Biodiversity Report 2015-17 (PDF, 64.2KB)
  • Sustainability report 2014-14 (PDF 189KB)

  • Sustainability report 2012-13 (PDF, 34KB)

  • Sustainability report 2011-12 (PDF 37KB)

Updated: January 5, 2021

Performance and reporting

  • Annual reports
  • Advisory Audit Board
  • Decision review information
  • Finance
  • Performance indicators
  • Progress Update Review
  • Service standards performance
  • Staff views
  • Statistics
  • Sustainability Reports

Making a complaint

  • How to complain
  • How we handle complaints
  • Online complaint form
  • FAQs

For organisations

  • What to expect when we receive a complaint about your organisation
  • How to handle complaints
  • How we offer support

Information centre

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  • Information leaflets
  • Our findings
  • The Independent National Whistleblowing Officer (INWO)

News

  • Ombudsman's findings January 2021
  • INWO training courses launch
  • Ombudsman's findings December 2020
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