We have a variety of guidance materials available for you. This includes a list of leaflets in our Information centre.

If you require any of our leaflets in other languages and formats (such as large print, audio, BSL, Braille, or a different file format for use with assistive technology), please contact us to ask for a leaflet in another language or format.


Valuing complaints

You can also find further information on our dedicated Valuing Complaints website. It provides a centre for best practice in complaints handling. It contains information to help support improvement in public sector complaints handling, including: model complaints handling procedures (CHPs) for public services in Scotland; implementation and compliance guidance; and good practice and training resources.

Updated: December 3, 2018