Key figures
- 6,588 complaints received
- 31% were about health
- 33% were about local government
- 6,075 complaints closed
- 2,132 closed at preliminary investigation
- 163 cases closed at investigation
- 81% were fully or partially upheld
Annual complaints statistics can be downloaded from the files below. For further information about the descriptions we use in our statistics, please see our explanation of terms.
2025-26 Complaints statistics
- Enquiries and complaints received by subject (Excel, 74KB)
- Enquiries and complaints received by subject (PDF, 123KB
- Complaints received by subject and authority (Excel, 107KB)
- Complaints received by subject and authority (PDF, 204KB)
- Enquiries and complaints determined by sector and outcome (Excel, 71KB)
- Enquiries and complaints determined by sector and outcome (PDF, 109KB)
- Enquiries and complaints determined subject and outcome (Excel, 105KB)
- Enquiries and complaints determined subject and outcome (PDF, 176KB)
- Complaints determined by authority and outcome (Excel, 118KB)
- Complaints determined by authority and outcome (PDF, 177KB)