Statistics 2024-25


Key figures

  • 5,021 complaints received
    • 32.1% were about health
    • 31.6% were about local government
  • 5,208 complaints closed
  • 11% of complaints were premature
  • 176 cases closed at investigation
    • 86% were fully or partially upheld

Annual complaints statistics can be downloaded from the files below. For further information about the descriptions we use in our statistics, please see our explanation of terms

Updated: May 22, 2025