Skip to main content

Scottish Public Services Ombudsman

  • Accessibility
  • Contact
Call 0800 377 7330
×

COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, our response times will be affected.  We are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

  1. Home
  2. Information centre
  3. Freedom of information
  4. Class 1: About us

Class 1: About us

Under Class 1 we publish information about us, how to find and contact us, our management and external relations

About us

  • About Us
  • Senior management
  • Audit Advisory Board
  • Freedom of Information
  • Scottish Public Services Ombudsman Act
  • Corporate Information
  • Customer Service Standards
  • News releases
  • Responses to inquiries and consultations
  • Sustainability reports
  • Governance, Risk and Finance Handbook
  • Mental Health and Wellbeing Framework
  • Bridgeside House - Health, Safety and Security
  • Business Continuity Plan
  • Contact us

Updated: October 30, 2019

Freedom of information

  • Class 1: About us
  • Class 2: How we deliver our functions and services
  • Class 3: How we take decisions and what we have decided
  • Class 4: What we spend and how we spend it
  • Class 5: How we manage our human, physical and information resources
  • Class 6: How we procure goods and services
  • Class 7: How we are performing
  • Class 8: Our commercial publications
  • Class 9: Our open data
  • Classes of information that we publish

Making a complaint

  • How to complain
  • How we handle complaints
  • Online complaint form
  • FAQs

For organisations

  • What to expect when we receive a complaint about your organisation
  • How to handle complaints
  • How we offer support

Information centre

  • About us
  • Corporate information
  • News and media
  • Freedom of information
  • Information leaflets
  • Our findings
  • The Independent National Whistleblowing Officer (INWO)

News

  • Ombudsman's findings January 2021
  • INWO training courses launch
  • Ombudsman's findings December 2020
Find us on Twitter

Newsletter

Sign up to read the latest news and reports from the Scottish Public Services Ombudsman (SPSO).

Sign up now

Privacy notice | Disclaimer | Accessibility | Cookies | Site map | Contact us © Copyright 2021 Scottish Public Services Ombudsman

Site by Champion IS

Website approved by Plain English Campaign