Under Class 2 we publish information about our work, our strategy and policies for delivering functions, services and information for our service users.
Information about our work, strategy and policy
- Annual reports
- Annual audit reports
- Annual statistics
- British Sign Language Plan
- Business plans
- Complaints Improvement Framework
- Complaints & Investigations Guidance (available on request)
- Complaints Standards Authority resources and guidance for organisations for handling complaints
- Customer Service Complaints Procedure (available on request)
- Learning and improvement resources
- Model Complaints Handling Procedures
- Ombudsman's annual letters to health boards (at foot of each statistics page)
- Ombudsman's annual letters to local authorities (at foot of each statistics page)
- Scottish Welfare Fund policies and procedures
- Scottish Welfare Fund statistics and reports
- Strategic objectives
- Training resources