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  4. Class 3: How we take decisions and what we have decided

Class 3: How we take decisions and what we have decided

Under Class 3 we publish information about the decisions we take, how we make them and how we involve others.

Information about our decision-making

  • Investigation and decision reports (search function)
  • Scottish Welfare Fund case summaries
  • Ombudsman newsletters (with links to reports)
  • Minutes of meetings (Leadership Team and Audit and Advisory Committee)
  • Casework decision review information
  • Governance, Risk and Finance handbook
  • Consultations about our work (including draft Strategic Plans)

Updated: September 18, 2019

Freedom of information

  • Class 1: About us
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  • Class 4: What we spend and how we spend it
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  • Class 7: How we are performing
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  • Classes of information that we publish

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  • Ombudsman findings, themes and trends – May 2025
  • Scottish Welfare Fund update - April 2025

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