Under Class 3 we publish information about the decisions we take, how we make them and how we involve others.
Information about our decision-making
- Investigation and decision reports (search function)
- Scottish Welfare Fund case summaries
- Ombudsman newsletters (with links to reports)
- Minutes of meetings (Senior Management Team and Audit and Advisory Committee)
- Casework decision review information
- Governance, Risk and Finance handbook
- Consultations about our work (including draft Strategic Plans)
