New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Class 5: How we manage our human, physical and information resources

Under Class 5 we publish information about how we manage our human, physical and information resources.

Information about our resource management

The following documents are not currently available online. Please contact us if you would like to see them:

  • HR handbooks
  • Job descriptions
  • Job specifications
  • Recruitment and selection policies and procedures
  • Personnel policies and procedures

Updated: April 4, 2025