Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Class 5: How we manage our human, physical and information resources

Under Class 5 we publish information about how we manage our human, physical and information resources.

Information about our resource management

The following documents are not currently available online. Please contact us if you would like to see them:

  • HR handbooks
  • Job descriptions
  • Job specifications
  • Recruitment and selection policies and procedures
  • Personnel policies and procedures

Updated: April 4, 2025