During September our Scottish Welfare Fund team

In this month’s edition of the Ombudsman’s findings, we discuss end of life care. 

This month we published decision reports from 12 complaints investigated by the Ombudsman. Nine of these were about health services, one about health and social care and two about local government. The outcome of these 12 complaints were

 During August our Scottish Welfare Fund team

In this month’s edition of the Ombudsman’s findings, we highlight the importance of good communication in healthcare 

Note: these vacancies are now closed.

Are you interested joining an organisation that enjoys challenge and strives for continuous improvement? We are currently hiring for:

During July our Scottish Welfare Fund team:

In this month’s edition of the Ombudsman’s findings, we discuss the importance of accurate record keeping. 

During June our Scottish Welfare Fund team:

In this month’s edition of the Ombudsman’s findings, we discuss kinship care cases.

The Scottish Public Services Ombudsman (SPSO) has launched new guidance to support Scottish public services in taking a Child Friendly approach to complaints, following the introduction of a new legal