Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Please note this consultation is now closed. See SPSO Statement of Complaints Handling Principles for the published version.
Our consultation on the updated SPSO Statement of Complaints Handing Principles is now open and we are accepting responses until Friday 31 January 2025.
Please note that this tender invitation is now closed.
The Ombudsman is inviting tenders for the provision of legal services for the Scottish Public Services Ombudsman (SPSO). The legal service will provide a general advice, advocacy and training service to the Ombudsman in all areas relevant to our remit, and to our role as an employer and lease-holder.
Deadline for submission: 17:00 Friday 15 November 2024.
Download the invitation to tender document for further information and how to apply.
During September our Scottish Welfare Fund team
In this month’s edition of the Ombudsman’s findings, we discuss end of life care.
This month we published decision reports from 12 complaints investigated by the Ombudsman. Nine of these were about health services, one about health and social care and two about local government. The outcome of these 12 complaints were
During August our Scottish Welfare Fund team
In this month’s edition of the Ombudsman’s findings, we highlight the importance of good communication in healthcare
Note: these vacancies are now closed.
Are you interested joining an organisation that enjoys challenge and strives for continuous improvement? We are currently hiring for:
During July our Scottish Welfare Fund team:
In this month’s edition of the Ombudsman’s findings, we discuss the importance of accurate record keeping.
