This month we published decision reports from 11 complaints investigated by the Ombudsman.
Sector breakdown:
Outcomes:
During September we
Earlier this year, we invited third sector organisations to share their views on the Scottish Welfare Fund (SWF) review process. We wanted to better understand why fewer applicants are requesting independent reviews and to explore any barriers that might be affecting access.
We were pleased to receive a high response rate, with organisations providing rich and thoughtful feedback. Many shared valuable insights into the wider delivery of the SWF, including issues around awareness, confidence, access, and support for applicants.
In this month’s edition of the Ombudsman’s findings, we discuss the importance of record keeping.
This month we published decision reports from 11 complaints investigated by the Ombudsman, all relating to health services. The outcome of these 11 complaints were
During August we
Please note this vacancy is now closed.
Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement? We are hiring a Team Assistant.
Based in our Improvement, Standards and Engagement (ISE) team, the successful applicant will provide administrative support across all functions of the team. This includes daily management of team mailboxes, as well as support for project work across the wider team as required.
Closing date: 14:00, Friday 26 September 2025
We are excited to announce the launch of our newly refreshed Good Complaints Handling training after the recent publication of our updated Statement of Complaints Handling Principles.
During July we
In this month’s edition of the Ombudsman’s findings, we highlight our recent investigation report.