MCHP page draft
Since 2012 the SPSO's Complaints Standards Unit has worked closely with a range of partners and stakeholders to develop and implement Model Complaints Handling Procedures (MCHPs) for each public service sector.
Scottish Welfare Fund update - June 2025
During June we:
Ombudsman findings, themes and trends – June 2025
This month we published decision reports from 20 complaints investigated by the Ombudsman. Thirteen of these were about health services, six about local government and one about a water provider. The outcome of these 20 complaints were
British Sign Language Plan 2025-2031 Public Consultation
The British Sign Language (Scotland) Act 2015 requires certain bodies, including the Scottish Public Services Ombudsman (SPSO), to produce a British Sign Language (BSL) Plan every six years.
Ombudsman findings, themes and trends – May 2025
This month we published decision reports from 12 complaints investigated by the Ombudsman. Ten of these were about health services and two about local government. The outcome of these 12 complaints were
- Fully upheld: 6
- Some upheld: 2
- Not upheld: 4
We made 22 recommendations to public bodies.
Scottish Welfare Fund update - May 2025
During April we
