This month we published decision reports from nine complaints investigated by the Ombudsman.

Sector breakdown:

• Health: 8
• Housing Associations: 1

Outcomes:

During February we 

Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement? We are hiring a Team Assistant.

Based in our Assessment and Guidance team, the successful candidate will play a pivotal role as the first point of contact to the SPSO and our complaints process. This involves handling incoming enquiry calls, providing relevant guidance and advice on how to make a complaint and information on the role of the SPSO.

Closing date: 10am 19 March 2026

During January we 

This month we published decision reports from 12 complaints investigated by the Ombudsman.

Sector breakdown:

This month we published decision reports from 14 complaints investigated by the Ombudsman.

Sector breakdown:

• Health: 8

Outcomes:

• Fully upheld: 7
• Some upheld: 1

We made 21 recommendations to public bodies.

During November we

This vacancy is now closed.

This month we published decision reports from 14 complaints investigated by the Ombudsman.

Sector breakdown:

• Health: 9
• Health and social care: 1
• Housing associations: 2
• Water: 1

Outcomes:

During November we