This month we published decision reports from 14 complaints investigated by the Ombudsman.

Sector breakdown:

• Health: 9
• Health and social care: 1
• Housing associations: 2
• Water: 1

Outcomes:

During November we

Submissions are now closed.

The Ombudsman is inviting tenders for the provision of web hosting, web support and development services.

The provider will work closely with the Engagement and Communications team to ensure that the objective of raising informed awareness of the SPSO service and sharing the learnings from SPSO’s findings is fulfilled.

The successful contract from this invitation to tender will:

This month we published decision reports from 9 complaints investigated by the Ombudsman.

Sector breakdown:

• Health: 5
• Health and social care: 1
• Housing associations: 1
• Prisons: 1
• Scottish Government and Devolved Administration: 1

Outcomes:

During October we 

This vacancy is now closed.

The Office of the Patient Safety Commissioner for Scotland is a new office which is responsible for strengthening the safety and quality of healthcare. Independent of government and the NHS, the Office amplifies the voices of patients and families, identifying systemic risks and driving evidence-based improvements that make healthcare safer for all.

The Scottish Public Services Ombudsman (SPSO) are managing the recruitment of this new office.  We are pleased to advertise the below role:

This month we published decision reports from 11 complaints investigated by the Ombudsman.

Sector breakdown:

• Health: 5
• Local Government: 3
• Housing Associations: 1
• Scottish Government and Devolved Administration: 2

Outcomes:

During September we