Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Note: This tender invitation is now closed.
The Ombudsman is inviting tenders for the provision of web hosting, web support and development services.
The provider will work closely with the Engagement and Communications team to ensure that the objective of raising informed awareness of the SPSO service and sharing the learnings from SPSO’s findings is fulfilled.
The successful contract from this invitation to tender will:
We are currently reviewing our Customer Service Standards, aiming to improve the way we serve the public. The standards are being updated to better reflect the needs of customers and enhance our performance monitoring.
A draft of the revised Customer Service Standards is now available for public consultation, and we are inviting feedback to help ensure the final version truly meets the needs of our users.
We encourage all stakeholders to share their views on the proposed changes. Your input will play a vital role in shaping service standards that work for everyone.
After an assessment of the evidence you have provided on your case, we may decide to investigate further in order to reach an investigation decision. Once we decide to do this, we’ll discuss with you the wording of the complaint that we will ask the organisation about. The wording will be clear, so that everyone understands what we will, and will not, be issuing a decision on. We may summarise a number of issues and it’s possible that some issues you raise with us will not be included in this wording.
Today, Tuesday 1 April 2025, the Scottish Parliament agreed the Scottish Parliamentary Corporate Body’s (SPBC) recommendation, that Paul McFadden be appointed Scotland’s fourth Public Services Ombudsman.
Rosemary Agnew, the current Ombudsman’s, eight-year term ends on 30 April 2025. In the interim until Paul takes up office, Andrew Crawford, a member of the SPSO Senior Leadership Team, will be appointed as the Interim Ombudsman from 1 May 2025.
Rosemary Agnew said;
During February, our SWF team
In this month’s edition of the Ombudsman’s findings, we discuss the impact of our recommendations.
This month we published decision reports from 20 complaints. Eighteen were about health services, one about local government and one about prisons. The outcome of these 20 complaints were
The Scottish Public Services Ombudsman (SPSO) has launched the first phase of an interactive map. This shows the number of complaints closed in 2022—23 for each Local Authority area in Scotland across the sectors it oversees, mapped against measures of deprivation.
The map highlights the percentage of cases coming from the most deprived parts of Scotland according to the Scottish Index of Multiple Deprivation (SIMD). The SIMD ranks areas across Scotland from most to least deprived.
Please note that the deadline for submissions has now passed.
The Scottish Public Services Ombudsman (SPSO) is inviting tenders for the provision of accountant services.
The finance team within the SPSO provide financial processing services through a shared service agreement for other SPCB-funded office-holders. Additionally, the team provide financial processing for Bridgeside House facilities, on behalf of all Officeholders located in Bridgeside House.
During January, our SWF team
In this month’s edition of the Ombudsman’s findings, we highlight our recent investigation reports.
This month we published decision reports from five complaints investigated by the Ombudsman. All five were about health services. The outcome of these five complaints were