Rosemary Agnew, the Scottish Public Services Ombudsman (SPSO) has launched online training to help public service organisations handle complaints from or involving children and young people.
The Scottish Parliament has advertised for a new Scottish Public Services Ombudsman (SPSO), as the current term comes to an end in April 2025.
The current Ombudsman, Rosemary Agnew, will conclude her term in April after years of dedicated service. Since her appointment, Rosemary has been instrumental in improving complaints handling processes and promoting fairness across Scotland's public services.
During November we responded to
In this month’s edition of the Ombudsman’s findings, we discuss complaints handling.
During October we
responded to 76 enquiries
In this month’s edition of the Ombudsman’s findings, we discuss children and family services.
The Scottish Public Services Ombudsman (SPSO) has published a report spotlighting concerns about the fairness and consistency of grants awarded through the Scottish Welfare Fund.
Please note this consultation is now closed. See SPSO Statement of Complaints Handling Principles for the published version.
Our consultation on the updated SPSO Statement of Complaints Handing Principles is now open and we are accepting responses until Friday 31 January 2025.
Please note that this tender invitation is now closed.
The Ombudsman is inviting tenders for the provision of legal services for the Scottish Public Services Ombudsman (SPSO). The legal service will provide a general advice, advocacy and training service to the Ombudsman in all areas relevant to our remit, and to our role as an employer and lease-holder.
Deadline for submission: 17:00 Friday 15 November 2024.
Download the invitation to tender document for further information and how to apply.
