In this month’s edition of the Ombudsman’s findings, we discuss complaints handling. 

During October we

responded to 76 enquiries

In this month’s edition of the Ombudsman’s findings, we discuss children and family services. 

The Scottish Public Services Ombudsman (SPSO) has published a report spotlighting concerns about the fairness and consistency of grants awarded through the Scottish Welfare Fund. 

Our consultation on the updated SPSO Statement of Complaints Handing Principles is now open and we are accepting responses until Friday 31 January 2025.

Updated SPSO Statement of Complaint Handling Principles (PDF, 799KB). This document is formatted for consultation and the content may be presented differently for different audiences and media.

Please note that this tender invitation is now closed.

The Ombudsman is inviting tenders for the provision of legal services for the Scottish Public Services Ombudsman (SPSO). The legal service will provide a general advice, advocacy and training service to the Ombudsman in all areas relevant to our remit, and to our role as an employer and lease-holder.

Deadline for submission: 17:00 Friday 15 November 2024.

Download the invitation to tender document for further information and how to apply.

During September our Scottish Welfare Fund team

In this month’s edition of the Ombudsman’s findings, we discuss end of life care. 

This month we published decision reports from 12 complaints investigated by the Ombudsman. Nine of these were about health services, one about health and social care and two about local government. The outcome of these 12 complaints were

 During August our Scottish Welfare Fund team