SPSO Complaints Improvement Conference
Tuesday 25 February 2020, Tynecastle Park
Our next complaints improvement conference is now available to book! The conference will focus on the recent review of the model Complaints Handling Procedure and best practice in complaint handling – especially learning from complaints. There will be a mixture of presentations and workshops around the following themes:
Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement?
We are hiring a Complaints Reviewer. Our Complaints Reviewers play a key role in our work, analysing and resolving complaints across a wide range of sectors including councils, NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.
Closing date: 10am, 17 April 2026
Contract Type: Permanent, Full time 9am-5pm Monday-Friday (35 hours per week), secondments considered
Location: Edinburgh
Salary scale: Band 4 (£46,272 – £62,710), starting salary is normally offered at the beginning of the scale
Benefits: 40.5 days of annual leave (including public holidays), Flexible working arrangements, Civil Service Pension Scheme arrangements, Life Assurance scheme, Employee Assistance Programme
The Ombudsman is inviting tenders for the provision of an Independent Customer Service Complaints Reviewer (ICSCR) service. The ICSCR will be responsible for investigating and responding to complaints about the service provided by the SPSO in the carrying out of its statutory functions against its customer service standards.
The successful contract form this invitation to tender will:
This month we published decision reports from nine complaints investigated by the Ombudsman.
Sector breakdown:
Outcomes:
During February we
Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement? We are hiring a Team Assistant.
Based in our Assessment and Guidance team, the successful candidate will play a pivotal role as the first point of contact to the SPSO and our complaints process. This involves handling incoming enquiry calls, providing relevant guidance and advice on how to make a complaint and information on the role of the SPSO.
Closing date: 10am 19 March 2026
During January we
This month we published decision reports from 12 complaints investigated by the Ombudsman.
Sector breakdown:
This month we published decision reports from 14 complaints investigated by the Ombudsman.
Sector breakdown:
Outcomes:
We made 21 recommendations to public bodies.