SPSO Complaints Improvement Conference
Tuesday 25 February 2020, Tynecastle Park
Our next complaints improvement conference is now available to book! The conference will focus on the recent review of the model Complaints Handling Procedure and best practice in complaint handling – especially learning from complaints. There will be a mixture of presentations and workshops around the following themes:
Since March, we have published 31 decisions of full investigations.
52% of our recently published investigations show evidence of poor complaints handling. These issues can have fundamental, negative impacts on complainants’ lives and wellbeing.
We recognise the importance of accessing appropriate support during times of crisis, stress, or difficulty. Below is a range of services available to support wellbeing, including family support, bereavement services, and both emergency and non-emergency wellbeing assistance. Whether you require urgent help or someone to speak with, support is available.
If you, or someone else’s life is at immediate risk, call 999.
Note: This vacancy is now closed.
The Office of the Patient Safety Commissioner for Scotland plays a vital role in strengthening the safety and quality of healthcare across the nation. Independent of government and the NHS, the Office amplifies the voices of patients and families, identifying systemic risks and driving evidence-based improvements that make healthcare safer for all.
The Scottish Public Services Ombudsman (SPSO) is managing the recruitment for this office. We are pleased to advertise the below role:
The Ombudsman is inviting tenders for the provision of cleaning services for the office spaces in Bridgeside House, occupied by:
This position is now closed.
Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement?
We are hiring a Complaints Reviewer. Our Complaints Reviewers play a key role in our work, analysing and resolving complaints across a wide range of sectors including councils, NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.
This tender invitation is now closed.
The Ombudsman is inviting tenders for the provision of an Independent Customer Service Complaints Reviewer (ICSCR) service. The ICSCR will be responsible for investigating and responding to complaints about the service provided by the SPSO in the carrying out of its statutory functions against its customer service standards.
This month we published decision reports from nine complaints investigated by the Ombudsman.
Sector breakdown:
Outcomes:
