SPSO Complaints Improvement Conference
Tuesday 25 February 2020, Tynecastle Park
Our next complaints improvement conference is now available to book! The conference will focus on the recent review of the model Complaints Handling Procedure and best practice in complaint handling – especially learning from complaints. There will be a mixture of presentations and workshops around the following themes:
During March we:
In this month’s edition of the Ombudsman’s findings, we highlight the importance of early resolution.
Please note this vacancy is now closed.
Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement?
We are recruiting for a Complaints Reviewer. Our Complaints Reviewers play a key role in our work, analysing and resolving complaints across a wide range of sectors including councils, NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.
We laid our Strategic Plan 2024-2028 (PDF, 1.1MB) before the Scottish Parliament on Tuesday 2 April 2024.
The plan, driven by our key values, sets out our priorities and approach for the next four years.
During February we:
In this month’s edition of the Ombudsman’s findings, we highlight the need for clear and consistent communication.
NHS Boards are required under the National Whistleblowing Standards (the Standards) to publish annual whistleblowing reports setting out performance in handling whistleblowing concerns.
During January we:
In this month’s edition of the Ombudsman’s findings, we highlight the power of apologies.