We are pleased to publish our 2016-17 annual report today about our first year of running the new Scottish Welfare Fund independent review scheme.

The report highlights that we:

Today we laid 46 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 114KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

Today we laid 59 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 303KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

Today we laid 68 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 159KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

Today we laid 72 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 159KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

We are pleased to publish our 2016-17 annual report today.

Over the year, we helped 5,508 people. This included handling 4,104 complaints and giving advice and support on 1,404 enquiries.

Today we laid 54 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 252KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

We are pleased to publish our second thematic report today, Making Complaints Work for Everyone.

Today we laid 71 decisions before the Scottish Parliament.

Download the Ombudsman's overview (PDF, 231KB) or read it online.

Media enquiries can be made by email or by calling 0131 240 2990.

Thursday 8 February 2018 - Wheatley College, Glasgow

We are pleased to announce that we will be hosting our first Scottish Welfare Fund Independent Review Service engagement event on Thursday 8 February 2018.  This will be an opportunity for delegates to share good practice with a series of speakers, meet SPSO staff and participate in interactive workshops focusing on areas which will include: