Today SPSO laid a revised strategic plan for 2018-2020 before the Scottish Parliament. The strategic plan is called “Putting People at the Heart of Public Services” and it sets out the Ombudsman’s vision for the delivery of her functions, focusing on people and public sector improvement.
You can read the responses to our consultation on this plan elsewhere on our website.
Today we laid 61 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 286KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
We have now published our Business Plan for the period 1 April 2018 to 31 March 2019. This plan sets out what SPSO will do in the year ahead towards the delivery of our strategic vision and aims. At SPSO we strive to be innovative and world-leading in our approach to complaints, reviews and standards. We contribute actively to Scotland's development and delivery of first class public services, and the activities we have set out in our Business Plan for 2018-19 reflect this. We will update this plan on a quarterly basis to show our progress against our aims.
This year SPSO are working on our British Sign Language (BSL) plan. This plan will bring us in line with the BSL (Scotland) Act 2015, and will set out the steps we will take to make our service more accessible to BSL users.
Today we laid 91 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 274KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
We have today published our 2017-18 Annual Statistics. These detail the enquiries and complaints we received and determined in the past year.
We gave advice, support and provided signposting on 904 enquiries.
3,452 complaints were decided following detailed consideration pre-investigation.
We fully investigated 734 complaints.
The overall rate of upheld complaints increased to 58.8% this year from 54% last year.
Today we laid 31 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 228KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
Today we laid 72 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 228KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
Today we laid 52 decisions before the Scottish Parliament.
Download the Ombudsman's overview (PDF, 226KB) or read it online.
Media enquiries can be made by email or by calling 0131 240 2990.
In the coming weeks the Scottish Parliamentary Corporate Body will be considering the SPSO’s draft revised Strategic Plan. The revised Plan covers the SPSO’s vision and strategic aims for 2018-2020. It is available at the bottom of this page, along with the covering letter to the SPCB.
We invite comments, from individuals and organisations, about all aspects of the draft Plan. The consultation is open until 28 February 2018. Please find a consultation form at the bottom of this page.