New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Sitemap
-
For organisations
- Child Friendly Complaints
- Training & SPSO Conference
- What to expect when we receive a complaint about your organisation
- How to handle complaints
- How we offer support
- Home
-
Information centre
- About us
-
Corporate information
- Corporate planning
- Minutes of meetings
-
Performance and reporting
- Annual reports
- Advisory Audit Board
- Finance
- Performance indicators
- Progress Update Review
- Service standards performance
- Staff views
-
Statistics
- Statistics 2024-25
- Statistics 2023-24
- Statistics 2022-23
- Statistics 2021-22
- Statistics 2020-21
- Statistics 2019-20
- Statistics 2018-19
- Statistics 2017-18
- Statistics 2016-17
- Statistics 2015-16
- Statistics 2014-15
- Statistics 2013-14
- Statistics 2012-13
- Statistics 2011-12
- Statistics 2010-11
- Statistics 2009-10
- Statistics 2008-09
- Statistics 2007-08
- Statistics 2006-07
- Statistics 2005-06
- Statistics 2004-05
- Explanation of Terms
- Sustainability Reports
- Prescribed Person reports
- SPSO Policies
- News and media
-
Freedom of information
- Class 1: About us
- Class 2: How we deliver our functions and services
- Class 3: How we take decisions and what we have decided
- Class 4: What we spend and how we spend it
- Class 5: How we manage our human, physical and information resources
- Class 6: How we procure goods and services
- Class 7: How we are performing
- Class 8: Our commercial publications
- Class 9: Our open data
- Classes of information that we publish
- Information leaflets
- Our findings
- The Independent National Whistleblowing Officer (INWO)
- Ombudsman's newsletter
- Making a complaint